ChessWorld FAQ's

ChessWorld - Top 10 FAQ's

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Q. Why can't I move? Why can't I see the board or pieces properly?

When it is your turn to move you will see either White to move or Black to move below your name, depending upon which color you are playing with, on the game board. As a further reminder you may also see a note below the game board which tells you to Click on [color] piece you wish to move then click where you want to move it to where [color] is the color that you are playing with.

Assuming that it is your turn to move ( ! ) select a piece, click on it, then click on the square to which you want to move the piece, then click Confirm . If you wish to castle, move the King only, the Rook will be automatically moved, and then click Confirm .

If you can't move at all, or the board doesn't display properly, you may need to refresh your screen or delete your 'Temporary Internet Files'. In Internet Explorer v7 go to Tools ... Delete Browsing History and then, in the Temporary Internet Files section, click on the Delete files button.

You can find detailed information on these procedures for Internet Explorer and other browsers in the Computer section of the General FAQs.

Q. What should I do if my opponent doesn't move?

If your opponent doesn't move within the time limit a new Claim Win button will appear next to the board for you to click - if you wish. The button will not be available while your opponent is on holiday.

If you require further information please refer to Q. What are fixed Time Limits? in the Time Limits FAQ's and Q. How can I claim a win? in the Playing on ChessWorld section of the Chess FAQ's

Q. Why did my Tournament games time out (T-T)?

A game classed as T-T is considered as Game Abandoned and therefore does not count for ratings.

Tournament games will time out if neither player makes a move, (or claims a win), within ((2 x time limit) + 1) days, for example, 11 days for a 5 day per move tournament. This limit is subject to a minimum of a further five days after the player to move has returned from holiday. Games cannot time out while either player is on holiday.

The process of invoking T-T status is normally run a weekly basis so that it is possible that the nominal T-T limit may be extended. This variation is subject to fluctuation and in no circumstances should it be assumed that there is any extra time allowance. In exceptional circumstances Admin may invoke the process manually.

In exceptional circumstances Admin may reinstate your game(s). In such cases you should contact the HelpDesk with the game number(s) and any relevant details. In addition we expect you to ask your opponent to make it clear to us that they agree with your request. You should be aware that a decision to reinstate a game cannot be made unilaterally - we always need the specific agreement of your opponent before we take any action.

Q. Why is my Rating prediction behaving so strangely?

Please read the Q. How are Ratings calculated? in the Ratings FAQ for a full explanation. When playing against provisionally rated players, you may only receive minimal points for a win due to the K-factor adjustment, which is fully documented in that FAQ. The system is fair and the same for everyone.

Q. Why don't I receive Email move notifications any more?

Please check that your Email address is shown correctly under My Stuff ... My Email and that the appropriate box is ticked. Due to factors beyond our control, (for example, security settings on your PC, spam filters, your employer's policy on incoming Emails), we cannot guarantee that you will always receive notification when your opponent has moved. We strongly recommend that you log in to the site regularly to check your games.

For more detailed information please refer to the Email section of the General FAQ's

Q. Why has my menu disappeared?

For the menus to be visible, you need to have JavaScript and pop-ups enabled.

If you are using anti-virus software, or have installed a firewall, you may need to configure those appropriately. For detailed advice for different browsers, please refer to Q. My drop down menus have disappeared. How do I get them back? in the Computer section of the General FAQ's.

Q. Why does a finished game show up every time I log in?

To avoid a finished game re-appearing you should login using just www.letsplaychess.com or www.chessworld.net.

You can find a more detailed explanation refer to Q. Why does an old game keep appearing as soon as I log in? in the Playing on ChessWorld section of the Chess FAQ's.

Q. Why isn't the Analysis board working?

ChessWorld offers several different options for the choice of Analysis Board. The default Analysis Board is designed to work with Internet Explorer. Other options, which will function satisfactorily with other browsers, are also available and may be selected via the My Stuff ... My Interface page.

Q. I recently won a Tournament. Why haven't I got my Norm/Trophy yet?

Completed Tournaments are identified at approximately weekly intervals. You will be awarded your Norm, and possibly a new Trophy, at that time.

Q. Can I pay for my subscription without a credit card?

If you are not a UK resident you may pay, in £ Sterling, (GBP), by International Money Order (IMO). Please note that no other currency is acceptable and, because of the processing costs involved, you must subscribe for 3 years. You can check the current 3-year subscription rate, in £ Sterling, (GBP), by visiting My Stuff ... My Other Stuff ... My Subscriptions.

Please send the IMO with your personal details (including site nickname) to:

ChessWorld.net
PO Box 3182
Barnet
EN4 0WE
England
United Kingdom

If you are a UK resident you may pay annually. Follow the My Stuff ... My Other Stuff ... My Subscriptions link and select the option to pay by UK cheque.

Depending upon your location and preferred postage method, your payment can take several days to reach us; when we receive your post we then have to process the transaction. As an approximate guide we would normally allow up to 14 days for the whole process. If you are concerned about the progress of your subscription, please message the HelpDesk with any relevant information.

For further information to help you manage your subscription, please refer to the Subscriptions section of the General FAQ's.

See the following FAQ's for detailed information. . .

. . . or, for any other topics, see the relevant FAQ pages.

Can't find the answer you were looking for?        Message the HelpDesk.          To help us to help you, remember to include all relevant details, for example, Game number, Tournament number, Operating system or Browser type!

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